Appointments and Walk-In Patient Visits
Patients are encouraged to make appointments for medical and dental services. Having an appointment enables us to have your medical chart available at the time of your visit, allows the clinician to review clinical laboratory information prior to your visit, and gives the staff an opportunity to properly schedule your visit.

Walk-in patients will be seen, but they may experience longer waits since patients with appointments will be seen first unless a walk-in patient is experiencing a medical emergency.
For an elective appointment, it is recommended that you call at least two weeks in advance so that your appointment can be scheduled at a time that is convenient for you and your provider. Arriving at least one-half hour prior to your scheduled appointment time is encouraged so that your medical and financial information may be updated. If you have a medical emergency, you are encouraged to call the center in advance to alert the staff of your medical needs.

Every effort will be made to see patients with appointments within 15 to 30 minutes of the appointment time. However, medical and dental emergencies, difficult medical cases, and complicated medical procedures can
cause delays.

Appointment Cancellations
It is important that you call to cancel an appointment if you are unable to keep it. In order to schedule appointments properly, we encourage patients to notify us at least 24 hours in advance if they find that they cannot keep a scheduled appointment. Any advance notice of a cancellation will be helpful.

Emergencies After Normal Operating Hours
Medical providers at SJFMC are responsible for your health and dental care 24 hours a day, seven days a week. We realize that an illness or medical emergency may occur after normal operating hours. If you have a medical emergency, it is your responsibility to contact us at 1-800-545-7336, or, based on the emergency, to seek care at the Emergency Room at the nearest hospital. If you contact our medical or dental staff at the above number, we will be able to help you make appropriate choices regarding yourillness or medical emergency. We may be able to assist you over the telephone, eliminating a hospital visit.